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Thinking about User Assistance as Performance Support |
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Notice! Location SF State Downtown Campus at 835 Market Street, Room 608, San Francisco |
Wednesday, February 15, 2012 The idea of "performance support" is to provide tools to help people do their work. Those tools might be anything from a job aid that summarizes key steps, taped to a cubicle wall, to a targeted application that helps people actually accomplish a task. With that definition, user assistance can certainly be considered performance support — it's a tool that people turn to when they have a question, want to know how to do something, or how to solve a problem. But does all user assistance support performance? If you examine the content you create through a "performance lens" — how does it stand up? Does it actually provide the support that people need? In this session, you will learn:
About the Speaker: | |
| Time and Location | We meet the third Wednesday of every month at the SF State Downtown Campus at 835 Market Street, Room 608, San Francisco, at the corner of Market and Powell. Directions 6 pm: Networking 7 pm: Program and speaker |
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| Cost | Advance purchase: Members, $15; non-members, $20; students, $10. At the Door: Members, $20; non-members, $25; students, $10; first-timers, no charge with coupon. If you have any questions, email info@stc-sf.org. |
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| Reservations | You can purchase a ticket in advance or at the door, as follows: |
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Advance Purchase using PayPal: |
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| At the Door: We do not require advance purchase. You are welcome to walk in on the night of the meeting and purchase a ticket at the door on a space-available basis. Refer to the At the Door tickets prices listed above. | ||
| Meeting Speakers | If you would like to speak at a future meeting, send the Programs Manager an outline of your topic. | |
| Future Meeting | March 21, 2012 more>> |
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| Meeting Mailing List | The San Francisco Chapter STC has two listservs for sending meeting notices and announcements of STC-related events and workshops. Both listservs are broadcast-only (not allowing open discussion), so they generate only minimal email traffic for subscribers. One listserv is exclusively for chapter members and may be used to conduct elections and other chapter business. All chapter members should be enrolled automatically. If you believe that you are a member of the San Francisco Chapter STC, but have not been receiving meeting notices, contact lists@stc-sf.org. The other listserv is for non-members of our chapter who are interested in receiving our announcements. To subscribe, send an email to: majordomo@lists.tdl.com. In the body of the message type "subscribe stcsfnon" without the quotes. You should receive an email confirming your subscription within a few days. If you do not, contact lists@stc-sf.org. |
Linda Urban has more than 25 years of experience in designing and developing technical information
and instruction. A consultant, she is available to work on projects (needs assessment, user and workplace research,
and design and development of content and instruction), deliver workshops, and consult with and coach writers and
teams to clarify their content strategy and improve the quality of their documentation. Linda also teaches in the
Technical Communication program at UC Berkeley Extension. She can be found on twitter @lindaurban. Her website is
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