Newsletter of the Society for Technical Communication, San Francisco Chapter
February/March 2009
| Newsletter of the Society for Technical Communication, San Francisco Chapter February/March 2009 |
The February meeting is on Wednesday, February 28, 2009, from 6:00 pm to 8:30 pm at the Elephant & Castle in San Francisco's financial district. For details about the location and instructions for purchasing tickets, visit www.stc-sf.org/stc-meetings.htm.
The presentation focuses on the ability to use DITA (XML) to deliver to multiple outputs to improve the customer experience and gain efficiency. We will discuss the complete project lifecycle starting with persona development across functions and show you where to begin with a content management initiative.
Joan Lasselle is Founder and President of Lasselle-Ramsay, Inc., a professional services company that develops business information and learning solutions that drive superior user experience, productivity, and change.