Newsletter of the Society for Technical Communication, San Francisco Chapter
December 2004/January 2005
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Newsletter of the Society for Technical Communication, San Francisco Chapter December 2004/January 2005 |
The January meeting is on Wednesday, January 19, 2005, from 6:00 pm to 8:30 pm at the Elephant & Castle in San Francisco's financial district. For details about the location and instructions for purchasing tickets, visit www.stc-sf.org/stc-meetings.htm.
The January meeting is at our new location: the Elephant & Castle, 424 Clay Street (near Battery). The E&C is just a couple blocks away from our former location at the London Wine Bar.
The application of technical communication skills to the development of software user assistance has grown immensely in the past twenty years. This specialization is very fulfilling and challenging and technical communicators are finding their role in the software development process to be increasingly valued.
User assistance is much more than "Help." It encompasses a wide range of skills and technologies that are combined to improve the software user's experience.
We contribute through wizards, tutorials, and web-based training. We develop and populate knowledge bases and content management systems. Printed manuals and their PDF equivalents are still an important element of our documentation sets. Many of us are now embedding helpful content directly into the user interface. We are involved with usability testing, localization, testing, quality assurance, and branding.
This presentation provides a cutting-edge overview of the latest trends in software user assistance, defines the key terminology, highlights the most important technologies, and offers predictions on future directions of our field. The session should be of interest to technical communicators of all backgrounds and experience levels.
Joe Welinske is the president of WritersUA, formerly known as WinWriters. WritersUA is a company devoted to providing training and information for user assistance professionals. The WritersUA/WinWriters Conference draws hundreds of attendees each year from around the world to share the latest in user assistance design and implementation. The free content on the WritersUA web site attracts over 20,000 visitors each month. Joe has been involved with software documentation development since 1984. Together with Scott Boggan and David Farkas, Joe authored two editions of the popular and pioneering book Developing Online Help for Windows. He has also taught online Help courses at the University of Washington and UC Santa Cruz. Joe received a B.S. in Industrial Engineering from the University of Illinois in 1981, and a M.S. in Adult Instructional Management from Loyola University in 1987.
Copyright © 2004 by the Society for Technical Communication, San Francisco Chapter (www.stc-sf.org). This article may be reprinted in another STC publication under the provisions of the chapter's copyright policy.